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Frequently Asked Questions
What is the return policy?
Our goal is to deliver your order as quickly as possible with high-quality leads that match your campaign. That said, occasional leads may fall slightly outside your target area or campaign criteria. Rather than requiring you to review and dispute individual leads, we automatically include an additional 10% in leads with every order to account for this. This built-in buffer ensures you’re fully covered without slowing things down, allowing you to focus on contacting prospects and writing business, not auditing leads.
How long does it take to fill an order?
Our priority is to deliver your leads as quickly as possible. In most cases, orders are fulfilled within 3 to 5 business days on average. Lead flow can vary based on factors outside of our control, which means delivery may occasionally be faster or slower than expected. If you ever have questions or concerns, you’ll have a direct point of contact who can provide updates and address the status of your order at any time.
Do you guarantee results?
While we actively optimize campaigns to maximize lead quality and volume, results can and will vary, and we do not guarantee conversions. Our responsibility is to deliver high-quality insurance-focused leads; performance ultimately depends on your response speed, follow-up consistency, sales process, and individual ability.
What is the average conversion rate?
Conversion rates vary based on factors such as follow-up speed, messaging, and overall sales process. While results are not guaranteed, agents who engage prospects quickly and consistently typically see stronger outcomes.
How do you generate leads?
We run all Final Expense Leads through Facebook and Instagram advertising platforms.
Do I need a CRM to get leads?
If you don’t currently have a CRM, leads can be delivered via email or through a simple spreadsheet so you can begin contacting prospects immediately. For long-term efficiency and better lead management, we strongly recommend using The DIG CRM. If you need a CRM solution, you can learn more at thedigcrm.com, and you can purchase our CRM at a discount at checkout when you purchase your leads.
How long does it take to get all of my leads?
Expect lead orders to take 3 business days to start, and up to 5 to 10 business days to fully complete. Rest assured we work hard to fill your order so you can get busy selling insurance!
Are DIG Leads exclusive?
Yes! Leads you purchase through Final Expense Leads Direct are 100% exclusive!